Quality Management Systems (ISO 9001) & Transition
A quality management system is useful when it matches how work is actually done — not when it becomes a parallel set of documents.
Context
When quality documentation drifts away from how work is really done, maintaining it becomes a repetitive exercise that does little for improvement.
What I do
- Assessing the current state against the standard's requirements
- Designing the system on a process approach, built on the organization's real processes
- Writing or revising the necessary documentation — no more than needed
How I usually approach it
01
Gap assessment
Compare the current state with the standard's requirements and set priorities.
02
Design around processes
Define the quality system on the processes the organization actually runs.
03
Proportionate documentation
Produce documents that help day-to-day work and go no further than needed.
04
Run and improve
Support during rollout, gather feedback, and refine the system.
Potential deliverables
- A gap assessment report
- A process map of the quality management system
- The required system documentation
- A rollout plan
The deliverables of each engagement are agreed at the start, based on the organization's needs.
Tools and methods
- ISO 9001
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